Privacy Policy of Nihongo Learning Hub

At Nihongo Learning Hub, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services, including Live Online Japanese Classes, Self-paced Online Courses, Business Japanese Training, JLPT Preparation, Cultural Immersion Workshops, Translation Services, Corporate Language Training Programs, and Language Proficiency Assessments.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1 Personal Data You Provide Voluntarily

• Contact Information: Name, email address, postal address (if applicable for physical materials or certificates), and phone number when you register for an account, enroll in a course, or contact us.
• Account Information: Username, password, and other registration details.
• Payment Information: While we do not directly store credit card details, we collect transaction details related to your purchases of our services. Payment processing is handled by secure third-party payment processors.
• Educational/Professional Information: Your current Japanese proficiency level, learning goals, academic background, and professional experience relevant to Business Japanese Training or Corporate Language Training Programs.
• Correspondence: Any information you provide when you communicate with us via email, chat, or other channels, including feedback, inquiries, and customer support requests.

1.2 Automatically Collected Information

When you access and use our online platform, we may automatically collect certain information about your device and usage patterns.

• Usage Data: Information about how you interact with our Japanese classes, courses, and other services, such as pages visited, time spent on pages, links clicked, course progress, and features used.
• Device Information: IP address, browser type, operating system, unique device identifiers, and mobile network information.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

We use the collected information for various purposes to provide and improve our language education services:

• To Provide and Maintain Our Services: This includes facilitating Live Online Japanese Classes, delivering Self-paced Online Courses, enabling access to Business Japanese Training, JLPT Preparation materials, Cultural Immersion Workshops, and managing Translation Services requests.
• To Manage Your Account: To register you as a user and provide you with access to the functionalities of the service, including course enrollment and progress tracking.
• For Communication: To send you service-related announcements, updates, course notifications, and respond to your inquiries and support requests.
• For Personalization: To tailor your learning experience, suggest relevant courses or materials, and adapt content based on your proficiency and interests.
• For Development and Improvement: To understand how our services are used, conduct research, develop new features, and enhance the quality and effectiveness of our language programs and platform.
• For Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, or fraudulent activities.
• For Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Disclosure of Your Information

We may share your information in the following situations:

• With Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business and providing our services, such as payment processors, hosting providers, analytics providers, and communication platforms. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
• For Business Transfers: If Nihongo Learning Hub is involved in a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

We implement robust technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and regular security assessments. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention

Nihongo Learning Hub will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

6. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe.

7. Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, your data, or our data practices, please contact us:

• Nihongo Learning Hub
• 7-2-1 Ginza, Chuo-ku, Tokyo, 104-0061, Japan